Service Administration Manager

We’re looking for an experienced and motivated Service Administration Manager to lead our service administration function and support the overall performance of the service department. This role plays a key part in ensuring efficient workflows, strong communication, and high-quality customer outcomes, while supporting the Service Manager to achieve departmental goals

Amazing Employee Benefits!

In return for your dedication and commitment you will receive excellent employee benefits: 

• Onsite fully equipped FREE GYM
• Competitive and above award hourly rates $$$ 
• Ongoing development opportunities with an opportunity to build a successful long-term career
• Generous parental leave and study leave policies
• Opportunities to access volunteer days, apply for study leave and parental leave
• Opportunities to support community partnerships with our Group CMV Foundation
• Become part of the longstanding and highly successful CMV Group of companies
• Enjoy annual company dinners, picnics and other wellbeing initiatives
• Improve your wellbeing with our CMV Care platform including access to income and health insurance programs as well as free monthly onsite Myotherapy treatments

Your day will include

• Managing the administrative workflows of the service team, ensuring open communication and strong attention to detail
• Ensuring the accurate and timely processing of service invoices
• Maintaining service department records in line with company policy and legislative requirements
• Communicating daily with workshop supervisors to ensure alignment on manufacturer requirements and allowances for warranty work and repair orders
• Ensuring all manufacturer authorisations are obtained prior to warranty claim submission
• Overseeing the daily costing of warranty jobs and providing updates to the Service Manager
• Producing and distributing daily WIP reports, ensuring processes are followed and jobs are progressed efficiently for invoicing
• Managing the storage of claimed warranty parts in accordance with manufacturer requirements
• Continuously reviewing processes and recommending improvements to drive efficiencies across the business
• Managing staff levels to ensure operational targets are consistently met

If you have

• Previous experience in the automotive or dealership service environment
• Proven leadership experience with the ability to guide and develop a team
• Strong understanding of dealership service operations and systems
• Excellent organisational and time management skills
• Strong communication skills and a customer-focused approach
• Commercial awareness and the ability to identify process improvements
• Solid computer skills and experience using Dealer Management Systems

If you have the skills and experience necessary and want to become an important part of our successful team then please click "Apply" to submit your cover letter and resume.

Please note: By clicking Apply now, you will be directed to the company’s career site to create an account or to sign in and finalise your application. Thank you for completing this short process.  

About the company

Hallam Truck Centre flies the PACCAR flag in southeast Melbourne and Victoria.  As part of the CMV Group, we are accredited Kenworth and DAF dealers, supporting sales, service and parts plus PacLease Rental and Leasing.  In addition to the Kenworth and DAF brands, we are also all makes capable and full service dealers for the extensive range of PACCAR, Cummins and CAT truck engines, as well as Dana, Meritor, Eaton, Wabco, Knorr-Bremse and SAF-Holland commercial vehicle technologies.

Our success is highly driven by our core values; Safety First, Can Do, Ask The Question, Do the Right Thing and Mutual Respect.  We apply these in equal measures to not only our employees but also our customers and the community.