Retail Service Manager

Complete Care Pharmacy is seeking a passionate, experienced and dedicated Retail Manager to join our Brighton Pharmacy team on a full-time basis

About the role

Lead our retail operations in an environment that values excellence, teamwork, and professional growth. You'll manage a dedicated team, drive business performance, and ensure our customers receive an exceptional retail experience every time they visit.

• Lead and develop our Over the Counter (OTC) consultants to deliver outstanding health advice.
• Drive sales performance and manage budgets alongside our Pharmacist in Charge
• Create welcoming, well-stocked spaces that customers love visiting
• Champion our values: Care, Communicate, Collaborate, Celebrate

What does excellence as a Service/Retail Managers look like

• Strong Face to Face retail and people management experience
• Passionate about store sales performance, utilising experience in managing stock levels and budgets, and work closely with the Pharmacist in Charge to achieve key financial and operational targets.
• A proactive and solutions-focused attitude with great attention to detail.
• Adaptable leader who is excited and committed to lifelong learning in health & wellness

Roster is approximately 38 hours per week with a consistent rotating roster and shared weekend commitments (availability for weekends is essential)

• Week 1: Monday to Friday
• Week 2: Tuesday to Saturday

Why Join Us:

• Innovative Pharmacy Model: Be part of a groundbreaking approach to pharmacy care.
• Patient-Centric Focus: Move beyond traditional roles – work in clinic rooms, have meaningful conversations with patients and actively contribute to their well-being.
• Community Connection: Build lasting relationships within the community by being a visible and valued healthcare partner.
• Supportive Team Environment: Join a team of like-minded professionals who are dedicated to excellence, continuous improvement and the highest standards of patient care.

Benefits of joining us

• Inclusive Culture: Love coming to work: Join a team where authenticity thrives and amazing customer outcomes drive everything, we do
• Financial and Well-being Perks: Enjoy discounts on our entire range of products, support to achieve nationally recognised qualifications in Community Pharmacy.

Ready to lead retail excellence in healthcare? Apply now and let's chat about your vision for exceptional pharmacy retail

About Complete Care Pharmacy Middle Brighton

We are a forward-thinking healthcare hub dedicated to providing comprehensive and innovative services to our community. Here, we actively engage with patients, offering personalised care and building strong connections within the community.