Clinical Service Manager - Alice Springs

About the Role
 
This is an exciting new position responsible for overseeing the new Alice Springs Medicare Mental Health Centre (ASMMHC). The Centre offers the Alice Springs community an alternative place to turn to during a mental health crisis, providing free, immediate, short- and medium-term care to adults aged 18 and over. Its aim is to make it easier for anyone living in Alice Springs to access equitable, free, quality mental health support.
 
The Centre is a welcoming space where people can access mental health information, services and support from qualified professionals — including cultural, clinical and lived-experience staff — over extended hours. The Clinical Service Manager (CSM) will lead a multidisciplinary team to deliver a service grounded in the principles of Cultural Safety, Trauma-Informed Care and Recovery-Oriented Practice.
 
The service takes a holistic approach to care, addressing a range of social, physical and emotional needs. It is informed by Collaborative Relational Practice (CRP) and supported by best practice in evidence-based and evidence-informed care, with a strong focus on lived experience delivered through a high-engagement, multidisciplinary crisis model.
 
The Centre receives referrals from local GPs, public mental health services, emergency services and community organisations, as well as self-referrals from members of the community. The multidisciplinary team screens referrals to determine suitability, assesses individual needs, and assists clients in accessing appropriate services — both within the team and through other community and health providers. Extended opening hours help maximise access for the Alice Springs community.
 
Position Details

• Full-Time, Permanent
• Classification: Registered Nurse Level 4 — $134,012-$151,993 per annum + Superannuation, OR
• Classification: Health Professional Level 4 — $133,123-$154,424 per annum + Superannuation
• Salary packaging arrangements available, providing tax benefits on living and entertainment expenses. Part of your wage is paid tax-free each pay cycle, increasing your take-home income and saving you thousands in tax each year.
• Location: Alice Springs, NT 0870
• Sign-on bonus available
• Relocation Package available 
• Minimum 1 year commitment 

 About Us
 
We are big believers in everyone having the opportunity to live a full life, and we support people to achieve the wellbeing and mental health outcomes that matter to them. We provide services across Australia spanning mental health and wellbeing, housing and homelessness, and suicide prevention.
For some people, this means a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to face tomorrow. However it looks, we help people improve their quality of life in a way that suits them.
 
We're proud to support more than 34,000 people living with mental health challenges each year, delivering services across more than 40 different Indigenous lands.
Our Values
Connecting · Collaborating · Learning · Belonging
Together with our vision and purpose, these values define who we are and guide how we operate. They are fundamental to our identity, and we align all our actions with them.
 
What We Offer

• Generous leave entitlements, including Wellness Leave and Parental Leave (pro-rata if part-time)
• Access to paid study leave and discipline-specific paid external supervision
• 17.5% Annual Leave Loading
• Flexible work arrangements to support work-life balance
• Professional development through regular practice development sessions and coaching with your supervisor
• Extensive ongoing in-house Learning and Development programs to support skill-building
• Fitness Passport membership to support your health and wellbeing (available in most states/territories, subject to minimum working hours and/or length of service)
• Employee Assistance Program (EAP) through TELUS, offering holistic health and wellness support for staff and their immediate family

What You'll Bring

• Formal tertiary qualifications in Nursing, Psychology, Social Work, Occupational Therapy or a related field
• Current full registration as an Enrolled Nurse, Registered Nurse or Nurse Practitioner with a current annual practicing certificate from AHPRA, OR
• Current full registration as a Psychologist, Occupational Therapist or Registered Nurse with a current annual practicing certificate from AHPRA, OR
• Current full registration as a Social Worker with the Australian Association of Social Workers (AASW)

Essential Requirements

• Formal tertiary qualification as a Registered Psychologist, Occupational Therapist, Registered Nurse or Accredited Mental Health Social Worker, with a current AHPRA practicing certificate (or AASW membership for Social Workers)
• Experience working in cross-cultural settings, particularly with Aboriginal and Torres Strait Islander peoples
• Significant experience working with people and services within Aboriginal and/or Torres Strait Islander communities
• Experience and knowledge working with consumers who identify as Aboriginal and/or Torres Strait Islander
• Experience working within a recovery-oriented service
• Excellent communication skills, computer literacy and strong written communication

Desirable

• Postgraduate qualifications in Mental Health
• Accreditation or Credentialing in Mental Health
• Experience managing a Lived Experience workforce

Role Requirements

• National Criminal History Check (police check) — disclosable outcomes considered
• Current Working with Children Check — required before commencement
• Australian working rights
• A valid driver's licence