Retail Jewellery Store Manager

Hoppers Crossing, Australia | Posted on 06/01/2026

We are looking for a friendly, customer-focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.

As a new retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup environment—hands‑on, proactive, and ready to take ownership.

As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end‑to‑end—from sales and customer experience to operations, staffing, and execution.

You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.

• Drive daily, weekly, and monthly sales targets
• Actively sell on the floor—this is a highly hands‑on sales role
• Upsell and cross‑sell jewellery to maximise basket size
• Track KPIs such as conversion rate, ATV, and footfall

• Support store launch activities including setup, merchandising, and display execution
• Ensure the store is always visually appealing and customer‑ready
• Take ownership of fixing day‑to‑day issues without escalation

• Deliver a warm, engaging, and personalised shopping experience
• Build repeat customers and local community engagement
• Handle customer queries, complaints, and after‑sales service

• Recruit, train, and manage a small team of sales associates
• Prepare rosters aligned with peak shopping centre hours
• Lead by example—sell alongside the team
• Motivate team members to achieve targets

• Manage billing, POS transactions, refunds, and cash handling
• Oversee opening and closing procedures
• Maintain daily sales and performance reports

• Manage stock levels, replenishment, and stock takes
• Ensure accurate tagging, pricing, and display of jewellery
• Minimise stock loss and shrinkage

• Ensure safe handling of high‑value jewellery items
• Follow mall and company policies
• Maintain store security and loss prevention practices

• 2–5 years experience in retail, preferably in jewellery or fashion
• Proven sales ability (must be comfortable actively selling)
• Strong ownership mindset and ability to work independently
• Excellent communication and customer engagement skills
• Experience with POS systems and retail operations
• Ability to work weekends, late hours, and public holidays
• Previous retail or customer service experience (jewellery/fashion preferred)
• Strong communication and interpersonal skills
• Passion for jewellery, fashion, or accessories
• Basic understanding of sales techniques
• Ability to work in a fast‑paced retail environment
• Flexible availability, including weekends and holidays