Operations Manager

First Love Coffee is hiring a Casual/Temporary Operations Manager role in Melbourne, VIC. Apply now to be part of our team.

Requirements for this role:

• Flexible hours available
• More than 4 years of relevant work experience required for this role

The Café Operations Manager is responsible for the overall management and coordination of our multi-site hospitality operations. The role ensures efficient daily operations, staff supervision, financial performance, and high standards of customer service.

Operational Management

• Oversee and coordinate daily operations across both the cafe locations

• Ensure smooth service delivery, efficiency, and quality control across all trading activities

• Monitor business performance, sales trends, and operational efficiency

Staff Management

• Recruit, train, supervise, and evaluate staff including baristas, kitchen staff, and casual employees

• Prepare and manage staff rosters to ensure adequate coverage across locations

• Provide leadership, direction, and performance feedback to all team members

Financial & Administrative Control

• Manage daily financial operations including POS reconciliation and reporting

• Monitor costs, wages, and stock levels to maintain profitability

• Assist in budgeting and financial planning

Stock & Supplier Management

• Oversee inventory control and ordering of all stock including coffee, food, and consumables

• Maintain relationships with suppliers and ensure timely procurement

Customer Service & Compliance

• Ensure high standards of customer service and handle escalated customer issues

• Maintain compliance with food safety, health regulations, and workplace standards

• Implement and maintain operational procedures and policies

Business Development

• Assist in the development of marketing strategies and promotional activities

• Support growth initiatives including expansion of catering and event services

Reports directly to the Business Owner/Director

Skills & Experience Required

• Minimum 3 years’ experience in hospitality operations, including supervisory or management responsibilities

• Strong leadership and organisational skills

• Experience in staff supervision, rostering, and operations management

• Knowledge of POS systems, stock control, and hospitality operations

• Ability to manage multiple service operations simultaneously