IT Asset & End-User Support Specialist (Hardware & Device Management)

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud.The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be.Are you ready to be an important part of this ever-transformational journey?At HCLTech Australia, we value the unique perspective and contributions of all individual and we actively encourage applications from Aboriginal and Torres Strait Islander people to apply for this role.Duration: FTC Role till March 2027Job Title: IT Asset & End-User Support Specialist (Hardware & Device Management)Role Overview:We are seeking a proactive and detail-oriented IT Asset & End-User Support Specialist to manage device provisioning, lifecycle tracking, and end-user support. The role involves ensuring smooth onboarding, maintaining hardware inventory, resolving technical issues, and collaborating with cross-functional IT teams to deliver high-quality services.Key ResponsibilitiesMaintain detailed logs of provisioning activities and support tickets.Generate reports on hardware utilization, support metrics, and compliance.Assist users with onboarding and device setup.Track hardware usage and performance throughout its lifecycle.Manage device returns, replacements, and disposal in compliance with company policies.Provide guidance on hardware usage and best practices.Troubleshoot and resolve problems related to device performance, connectivity, and compatibility.Collaborate with other IT teams for escalations and complex issue resolution.Prepare and configure devices as per organizational standards before deployment. Equality & Opportunity for AllRepresenting 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, Aboriginal and Torres Strait Islander people or any other protected classification, in accordance with federal, state, and/or local law.Candidate Data Privacy Notice | HCL TechnologiesWe are committed to respecting your privacy and for the protection of your personal data. Your personal data will be collected and processed in line with our candidate privacy notice: https://www.hcltech.com/candidate-privacy-notice. This privacy notice will help you to understand what personal data we collect about you, how we use this personal data, and what rights you have regarding your personal data. By replying to this email or submitting any personal data to HCL Tech, you acknowledge that you have read and understood the candidate privacy notice and have provided your consent to the processing of your data for recruitment purposes as described in the privacy notice”.