Sales Business Partner

Sales Business Partner

• 12-month Fixed Term role (Parental Leave cover)
• Full time
• 7-day roster, hybrid working arrangement
• Fixed remuneration (salary band as per Enterprise Agreement)
• Based at Phillip Island Nature Parks, Phillip Island

About the Company

Phillip Island Nature Parks is a leading conservation and sustainable tourism organisation, proudly managing over 1,980 hectares of reserves, wetlands and woodlands, including areas of deep cultural significance for Aboriginal communities. We are committed to fostering a safe, inclusive, and supportive workplace where diversity is valued, growth is encouraged, and everyone is empowered to contribute.

Our team works across a variety of disciplines united by a shared commitment to conservation, exceptional visitor experiences, and meaningful partnerships. Join us and contribute to an organisation that is both purpose-driven and people-focused.

About the Role

As our Sales Business Partner, you’ll be the liaison between our visitors, trade partners, and internal teams; assisting the sales team to drive visitation, leading a team, and ensuring every guest experience is exceptional.

You will lead and inspire a reservations and customer service team of 4–6 people, while building strong and productive relationships with trade partners and key stakeholders. Playing a key role in driving sales performance, you will identify upselling opportunities and use data and insights to spot trends and continuously improve outcomes. Above all, you’ll help deliver seamless, memorable experiences for visitors from across the globe.

Key Responsibilities

• Lead, coach and support a high-performing reservations and customer service team, ensuring consistent delivery of exceptional visitor experiences
• Oversee daily operations, ensuring enquiries (phone, email and in person) are handled professionally and efficiently
• Build and maintain strong relationships with visitors, trade partners, and key stakeholders to drive satisfaction and repeat business
• Monitor visitor capacity, trends, and market segments to inform planning and optimise outcomes
• Analyse sales and visitation data, preparing reports and providing insights to support decision-making
• Collaborate with internal teams to share visitor insights and operational updates
• Support the implementation of trade partner agreements
• Manage and oversee trade partner systems and databases
• Lead recruitment, onboarding, training, and ongoing performance development of team members
• Ensure high standards of service delivery, compliance with policies, and continuous improvement across systems and processes
• Act as a key contact for resolving partner and customer issues, improving response times and service quality

About You

You’re a confident and people-focused leader who thrives in a fast-paced, customer-centric environment. You bring a strong blend of sales acumen and operational know-how, with the ability to motivate teams, build meaningful relationships, and drive results. You’re naturally curious and data-driven, using insights to improve performance and enhance the visitor experience. With excellent communication skills and a collaborative mindset, you enjoy working with diverse stakeholders and take pride in delivering seamless, memorable service to every customer.

• Experience in sales, tourism, reservations, or customer service environments
• A strong track record in leading teams and driving performance
• Confidence working with a booking system, reporting, and data insights (CustomLinc desirable)
• A natural ability to build relationships and influence stakeholders
• A passion for delivering exceptional customer experiences

• A collaborative, inclusive and values‑driven workplace.
• Hybrid working arrangements supporting flexibility.
• Opportunities for professional development and career growth.
• Access to our Employee Assistance Program for you and your family.
• Generous leave entitlements including options to purchase additional leave.
• Discounts across Nature Parks attractions, retail, food and beverage.
• A unique opportunity to work with one of Australia’s leading conservation and ecotourism organisations.