Infrastructure Services Manager

Chemist Warehouse is Australia’s largest pharmacy retailer, with 20,000+ team members and 600+ stores nationwide. Following our merger with Sigma Healthcare, we’ve become a Top 50 ASX-listed company with a growing international footprint across New Zealand, Ireland and Dubai.

Together, we’re redefining healthcare and retail through world-class distribution, cutting-edge technology, and forward-thinking people practices — and we’re just getting started.

Reporting into the Head of Infrastructure, the Infrastructure Services Manager is responsible for managing and providing technical leadership to the teams that build, operate, and contributes to the design of enterprise-wide Infrastructure and backup and recovery platforms. The role provides technical and strategic direction and is accountable for developing robust processes that support the ongoing optimisation of our network services.

Technical Responsibilities

• Accountable for planning, designing, and implementing Infrastructure technologies and backup and recovery solutions.
• Proactively monitor and operate virtualisation platforms to ensure high availability and performance.
• Develop, document, and maintain technical resources and best practices for technology delivery and operations.
• Perform workload management, project planning, forecasting, and resource allocation to optimise efficiency.
• Align technical activities with the organisation's strategic objectives. Contribute to our technology roadmaps.
• Implement and maintain automation and orchestration tools to improve Infrastructure efficiency.
• Enhance DevOps and automation practices to streamline deployments and configuration management.
• Define and enhance processes and ways of working. Influence and integrate with broader organisational changes.

People Management

• Manage the team to meet the operational and strategic needs of the business
• Set clear goals and expectations for the department
• Manage recruitment activities in conjunction with Human Resources
• Hold regular meetings with individual team members to discuss performance, goals/aspirations and development opportunities
• Develop and set annual KPI’s, ensuring these are entered into OneSigma or ConnectMe prior to the set due date

• A tertiary qualification in Computer Engineering or equivalent.
• Prior experience working in an Infrastructure Engineering or Technical position
• 5+ years expertise in leading or mentoring Infrastructure or backup and recovery engineering teams.
• Well-developed and thorough knowledge of virtualisation and storage technologies, including VMWare, Hyper-V, and enterprise SANs.
• Expertise in Infrastructure solution design.
• Extensive knowledge of Backup and Recovery platforms, including Commvault.
• Strong time management with an ability to work in a fast moving environment

• Career growth and development opportunities
• Discounts across all Chemist Warehouse Retail group brands
• Access to ongoing training and professional development
• Free flu vaccinations
• Access to EAP and support service
• Subsided café on-site