IVR Testing

About XPT

• XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company
  
• XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains.
  
• We have 120+ technocrats in Australia working at our client locations. 
  
• XPT Software Australia is part of group companies which has global presence across India & Europe.
  
• We have served 100+ clients globally, fulfilling their onsite-offshore needs.
  

Key Responsibilities

• Analyse business and functional requirements to create detailed and effective test cases

• Design, maintain, and execute manual and/or automated test scripts

• Identify, document, and track software defects using tools such as JIRA

• Perform various types of testing including functional, integration, system, regression, and support User Acceptance Testing (UAT)

• Test and validate Point of Sale (POS) systems, including transaction flows, pricing, promotions, payments, refunds, and integrations with upstream/downstream systems

• Collaborate closely with developers, Business Analysts, and product teams to clarify requirements and improve overall test coverage

• Participate in Agile ceremonies including sprint planning, daily stand-ups, reviews, and retrospectives

• Ensure end-to-end traceability of test cases to business and functional requirements

• Contribute to continuous improvement of testing practices, processes, and documentation

Required Skills & Experience

• Solid understanding of the end-to-end Testing Life Cycle (STLC)

• Strong Retail domain experience, with hands-on exposure to Point of Sale (POS) applications and retail transaction systems

• Experience testing POS-related functionalities such as sales, returns, exchanges, discounts, loyalty programs, and payment integrations

• Experience with MS Power Apps in the Retail domain, including Timesheets, Allowances, Cash Discrepancies, Staff Management, and Staff Allocation

• Hands-on experience with test management and defect tracking tools such as PractiTest, JIRA, and ALM

• Strong analytical and problem-solving skills with attention to detail

• Working knowledge of SQL with the ability to validate and verify data at the database level

• Familiarity with Agile/Scrum methodologies and ways of working

• Excellent communication, stakeholder engagement, and documentation skills

• ISTQB certification (preferred)

• IVR Testing – mandatory