Client Relations Manager

Summary:

We are seeking a Client Relations Manager to enhance our partner engagement and satisfaction in Heatherton, VIC. This role involves building strong relationships with agreed facilities, addressing their needs, and ensuring a high level of service. The ideal candidate will have a passion for client success and excellent communication skills, making them a vital part of our team.

Responsibilities:

• Develop and maintain strong relationships with key partners to ensure their needs are met.
• Act as the primary point of contact for client inquiries and concerns.
• Collaborate with internal teams to deliver exceptional service and solutions.
• Monitor client satisfaction and implement strategies for improvement.
• Prepare and present reports on client engagement and feedback.
• Identify opportunities for upselling and cross-selling services to clients.
• Organise and lead client meetings and presentations.
• Identifying and engaging new business lines and partners.

Qualifications:

• Proven experience in client relations or account management, preferably in a similar industry.
• Strong communication and interpersonal skills.
• Ability to analyse feedback and implement improvements.
• Proficient in Microsoft Office Suite and CRM software.
• Excellent problem-solving skills and attention to detail.