This is a Front Office Receptionist role with RACV based in Melbourne, VIC, AU
== RACV ==

Role Seniority - junior

More about the Front Office Receptionist role at RACV

Melbourne CBD | RACV City Club

Permanent Part-time | Minimum 15 hours week

Competitive Salary | Discounts on RACV products & resorts

Great Things Start Here

Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.

The prestigious RACV City Club has been awarded Club of the Year numerous times, ranking it amongst the world’s finest clubs. Featuring multiple restaurant venues, accommodation, a fitness centre, and state of the art conference facilities and more. The RACV City Club is a social, leisure and business hub designed to cater for the needs of all members.

About the Opportunity

An exciting opportunity has become available for a part-time Front Office Receptionist, to join our team and welcome members with a warm and friendly smile. In this role, you'll be the face and first point of contact for RACV City Club.  You'll be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You'll be motivated and hardworking with the “can do attitude” which will see you thrive in the role.

This could be just the right role for you?

Day to day your key responsibilities will include the check in and out of members, processing payments, maintaining records, answering incoming enquiries, upselling products & services, assisting members with requests and information and work closely with other departments.

Full availability and flexibility is required to work a variety of shifts, on a 7 day rotating roster, between 7am - 11pm weekdays, nights, weekends & public holidays.

We are Offering

Permanent part-time + penalties evenings, weekends & public holidays

Discounts on RACV products & resorts

Training and professional development

Uniform provided

What you'll need to be successful

Front office receptionist experience in 4-5 star hotel/resort highly desirable

A professional face-to-face and telephone manner, active listening, strong interpersonal and communication skills

Previous face to face customer service experience, delivering a high standard of service

Excellent administration skills, MS Office & Outlook, attention to detail, problem solving, organisational and efficient time management skills

Be friendly, confident, self motivated, enthusiastic, display a positive attitude and excellent personal presentation

Work well in a team environment, under pressure and with diverse groups of people

The RACV difference

Be part of a team who cares. Back your ambition and find a new career with RACV.

Application process

You can learn more about the RACV at careers.racv.com.au

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

If successful, next steps will be the completion of an online assessments consisting of: a 20 minute AI online chat interview.

Additionally, Applicants must confirm their ability to perform the inherent requirements of the position as outlined in the Job Task Analysis - Front Office and whether any reasonable adjustments may be required.

At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.

Submit your CV via the link below.

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Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the RACV team will be there to support your growth.

🟢 Please consider applying even if you don't meet 100% of what’s outlined 🟢

Key Responsibilities

👋 Welcoming members
🛎️ Managing check-ins and check-outs
💳 Processing payments and inquiries

Key Strengths

😊 Customer service skills
🗂️ Administration skills
🤝 Interpersonal skills
🏨 Experience in hospitality
🧩 Problem-solving skills
👥 Teamwork

A Final Note: This is a role with RACV not with Hatch.