We are seeking a professional and customer-focused Medical Imaging Receptionist to join the team at Vision Radiology in Coburg. This is a full-time position that plays a vital role in ensuring smooth operations at our medical imaging facility. As the first point of contact for our patients, you will be responsible for creating a welcoming environment whilst managing administrative tasks that support the efficient running of our radiology services. This role is essential to our commitment to providing exceptional patient care and maintaining high standards of service delivery.

Key responsibilities

Greeting patients and visitors with professionalism and warmth, ensuring a positive first impression
Managing patient check-ins, including collecting patient information, verifying insurance details and updating medical records
Scheduling and coordinating imaging appointments, ensuring optimal appointment flow and minimal wait times
Processing patient payments and managing financial transactions accurately and securely
Maintaining confidentiality of all patient information in accordance with privacy legislation and company policies
Responding to telephone enquiries professionally and directing calls to appropriate staff members
Managing reception area operations, including cleanliness, organisation and the ordering of supplies
Liaising with patients, referring doctors and clinical staff to ensure smooth communication
Documenting patient interactions and maintaining accurate administrative records
Supporting the team with general administrative duties as required

What we're looking for

Proven experience in a reception or front-desk role, ideally within a medical or healthcare environment
Strong communication and interpersonal skills with the ability to interact professionally with diverse patient groups
Proficiency with computer systems and medical reception software, or the ability to quickly learn new systems
Excellent organisational skills with the ability to manage multiple tasks and priorities in a busy environment
Attention to detail and accuracy when handling patient information and financial transactions
Professional telephone manner and ability to handle enquiries with patience and empathy
Understanding of patient privacy and confidentiality requirements, particularly HIPAA or Australian privacy legislation
Ability to work collaboratively as part of a healthcare team
Reliable and punctual with a commitment to providing outstanding customer service
Current knowledge of medical imaging procedures and radiology services is advantageous but not essential

About us

Vision Radiology Group is a leading provider of diagnostic medical imaging services in Victoria. We are committed to delivering high-quality diagnostic imaging and exceptional patient care. Our state-of-the-art facilities and dedicated team of professionals work together to ensure patients receive prompt, accurate and compassionate service. We pride ourselves on maintaining the highest standards of clinical excellence whilst fostering a supportive and collaborative workplace culture.

What we offer

Full-time permanent employment with job security
Competitive salary package commensurate with experience and qualifications
Supportive and collaborative team environment
Opportunities for professional development and training
Employee discounts on imaging services
A workplace that values diversity and inclusivity
Flexible working arrangements where possible to support work-life balance

Apply now

If you are interested in joining Vision Radiology Group and believe you have the skills and experience we are looking for, we encourage you to submit your application including your resume and a cover letter outlining your relevant experience. Please apply through our recruitment portal or contact us directly for further information.