Event Customer Service Coordinator - Contract

The Company:

A great powerhouse B2B exhibition agency based in Melbourne that strives to strengthen business communities and grow amazing exhibitions. With a great open culture and passion for training their staff, this is a brilliant team environment. They are looking for a new contract Event Customer Service Coordinator to join their team. 

Position Terms:

• Immediately available 3-month contract
• Hybrid working: 3 days in office, 2 days WFH
• Salary: $80,000 - $90,000 plus super pro rata for the contract period.

The Role:

Reporting to the Head of Event Delivery, the Customer Service Coordinator works collaboratively within the Delivery team to ensure a smooth and successful exhibitor experience across all events. This role owns the exhibitor experience and is responsible for helping exhibitors achieve success.

Key Responsibilities include;

• Serve as the primary contact for exhibitors and sponsors. Maintain professional, proactive communication to ensure that all parties are informed, satisfied and well-supported throughout the event process.
• Update salesforce and Events Air with relevant information received from exhibitors as it is communicated.
• Update and maintain accurate records of customer interactions and feedback using digital tools and event management software. Ensure that customer data is up to date for future events.
• Once drafted, send out all exhibitor communication including but not limited to welcome letters, deadline information, cooling off letters, variation information and final instructions letters.
• Oversee exhibitor registration ensuring smooth handling of the exhibitor dashboard and ensuring all exhibitors are linked to a stand. Troubleshoot any issues with online registration platforms and assist exhibitors on site with technical issues.
• Manage the preparation and distribution of event materials including training documentation and the exhibitor brief. Ensure all printed and digital materials are accurate and ready for distribution before and during the event.
• Create the brief for the pre-show exhibitor briefing ensuring that the focus is on providing exhibitors with the tools to success. Ensure that invites are provided to exhibitors, and speakers and staff are available and briefed on what needs to be communicated.
• Assist with the allocation of tickets for sponsors and VIPS and collection of guest information.

The Candidate:The successful candidate will have experience working within an events-related role, ideally with exhibition experience. Exceptional customer service skills as well as advanced interpersonal, verbal and written communication skills are essential for this role.

• Superior attention to detail, strong organisational capabilities in terms of prioritising work and meeting deadlines.
• Knowledge of Salesforce.
• Ability to remain calm while working to tight deadlines and managing multiple requests for support from team.
• Works well autonomously, has strong initiative, is a self-starter coupled with a ‘can-do’ attitude.
• Ability to work from the office 3 days a week.
• Ability to work on-site at events when required.
• Available for the duration of the 3-month contract.

For more information regarding event positions follow us on LinkedIn and/or Facebook at Apex Event Recruitment

If this role doesn't fit but if you are interested in Events positions in Australia, then please register your resume through our website:  www.apexeventrecruitment.com.au

Please note that this role will be subject to background checks and you must have the right to live and work in this location to apply for this job.
Additional information

• Immediately Available 3 Month Contract Role
• Melbourne, VIC
• Salary $80,000 - $90,000 plus super pro rata.