Service Desk Agent

Our Service Desk Agents are the first point of contact for our clients. No two days will be the same as you’ll be proactively problem solving any customer issues that come your way or escalating them as appropriate. As part of the Managed Services team, you’ll provide high quality, efficient support to our clients and their customers through responding to telephone calls, emails and alert monitoring. Following ITIL processes, you’ll identify, troubleshoot and resolve incidents and service requests.

The operational hours for the Service Desk are Monday to Sunday 6 am to 8:30 pm. To be successful in a full‑time role you will need to have full availability to work across these hours on a rotating roster.

• Continued opportunities for long‑term growth in IT in Australasia's largest professional IT services company!
• We offer options for you to interview virtually.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap.
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Someone who wants to be part of a team that is striving to achieve the best possible outcome for all our customers, and develop skills and knowledge that form the foundation of a career in IT.

In our successful candidates we are looking for:

• Self‑starters who are motivated to kick‑start their careers in technology
• Team players who have excellent interpersonal skills (you’ll be working with people just as much as computers)
• Customer‑centric superstars — we pride ourselves on delivering our best work to our customers
• Awesome problem‑solvers who have fresh ideas and are willing to give anything a go.

Due to client clearance requirements Australian Citizenship, ability to pass national police check and willingness to obtain a Baseline Clearance is essential.