Administration/ Customer Service Officer

Our client is a well-established manufacturer and supplier of air management parts and solutions. Due to continued growth, they are seeking a professional and reliable Administration & Customer Service Officer to join their team in Dingley Village.

This is a fantastic opportunity for someone who enjoys a varied role combining reception, customer service, administration, and order processing within a busy warehouse and office environment.

Key Responsibilities

• Greet visitors and customers, ensuring all site visitors sign in upon arrival
• Manage front-of-house reception duties and answer incoming phone calls
• Respond to customer enquiries via phone and email
• Process customer sales orders accurately and efficiently
• Complete and raise purchase orders (POs)
• Prepare and send customer invoices
• Coordinate order collection and liaise with warehouse staff
• Maintain customer records and update information within the ERP system
• Prepare reports and assist with general administrative duties
• Support customers, suppliers, and internal teams with day-to-day enquiries

About You

• Previous experience in administration, reception, customer service, or sales support
• Experience using Enterprise Resource Planning (ERP) systems (Microsoft Dynamics AX - Desirable)
• Excellent communication and customer service skills
• High attention to detail and strong organisational abilities
• Ability to manage multiple tasks and work in a fast-paced environment
• Must hold a current driver's licence and have reliable transport
• Must have full working rights in Australia

What's on Offer?

• Monday to Friday role - no weekend work
• Hours: 8:30am - 4:30pm
• Stable, long-term opportunity
• Smart casual dress code
• Immediate start available

If you are an organised and customer-focused administrator looking to join a successful and growing business, apply now!