Team Leader

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
worked flexibly, and we encourage applications from Aboriginal and Torres Strait Islander people and people from diverse
backgrounds and abilities.

If you're having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don't hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

THE ROLE

The Team Leader, Relocations plays a key role in designing, planning, and delivering well-coordinated household relocations. The role will lead a team of relocations officers that connect directly with public housing renters throughout their relocation process, from first engagement to being moved into the new home.

The Team Leader, Relocations will work collaboratively with internal and external stakeholders under the direction of the Manager, Relocations Operations.

The position requires project management, people management and client service delivery capabilities. These general capabilities reflect those required to perform functions across other business units within Homes Victoria and the department's Community Operations and Practice Leadership Division. The position may at times be requested to undertake such functions to support the business priorities of Homes Victoria and the department.

ACCOUNTABILITIES INCLUDE

• Lead various relocation projects across the Big Housing Build and other capital works projects within agreed timeframes and budgets.
• Coach, mentor, and guide relocation staff members to improve their service delivery competencies and maximise their contribution to achieve service outcomes.
• Contact renters to discuss their relocation, their household requirements and manage renter expectations.

Please open the position description to read more.

HOW TO APPLY

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Please apply to submit your interest in this position.