Service Support Officer - Inbound

We have a permanent part‑time role in Melbourne for a Service Support Officer – Inbound. Your hours are 10:00 a.m. to 2:30 p.m., Monday through Friday, with hybrid working flexibility from our office in Braeside.

Melbourne, Australia

Reference: 6899459

• School friendly hours - 10am to 2:30pm Monday to Friday
• Hybrid working flexibility (based in Braeside)

Welcome to Rinnai Australia. A market leader in hot water, heating, cooling and renewable energy appliances for both commercial and domestic markets.

We have a permanent part‑time employment opportunity, working from 10am to 2:30pm Monday to Friday. Ideal for anyone looking to work around school drop off and pick up times or for anyone who enjoys working shorter days.

• Answer incoming calls and manage service booking requests
• Process bookings in our job management system (SalesForce)
• Manage customer enquiries relating to bookings, warranties, and product issues
• Provide updates to customers on their booking status
• Escalate customer complaints to relevant department for prompt resolution

• Strong customer focus and the ability to remain calm
• Patience and understanding from a customer’s viewpoint
• A positive attitude with a strong work ethic
• Call centre experience or other relevant customer service background

• Great role close to home if you’re based in the southeast
• Brand new office with onsite parking, electric standing desks, ample natural lighting, onsite micro market for exciting lunch and snack options
• Be part of a cohesive team where professional development is encouraged and supported
• Onsite gym with personal trainers
• Corporate partnerships to help you with everyday savings on Rinnai products, corporate health insurance and banking products
• Great rewards and recognition programs within the team and broader business
• Health and wellbeing programs and onsite expos