Customer Service Representative

A&L Windows & Doors have been manufacturing quality windows, doors and screens for over 40 years. We draw on a rich, proven history and an exciting focus on the future. With showrooms throughout Australia, our continued growth can be attributed to providing innovative products and the highest level of customer service on the market.

Do you have a passion for Customer Service? Do you enjoy interacting with others? Do you have great administration skills? Do you want job security working for a market leader in business for more than 65+ years? Then come and work for us!

This is an immediate opportunity for a Customer Service Representative to join our state manufacturing operations based at Dandenong South. Reporting to the Team Leader, you will be required to ensure accurate and timely processing of all quotes, sales orders, services and job scheduling, and effectively communicate this to the A&L Windows customer base and staff.

• Take inbound calls & emails from customers
• Responding to internal and external enquiries regarding customer orders
• Processing warranty and rework orders
• Troubleshoot service solutions with manufacturing, delivery and installation functions
• Being proactive, responsive and competent to all customers
• Provide a high level of professionalism and customer service
• Develop rapport with end-users

• Previous experience in a customer service role
• Ability to work effectively independently as well as part of a team
• Excellent written and verbal communication and strong troubleshooting skills
• Ability to work well within an open-plan team environment
• High attention to detail and accuracy
• Intermediate skills with MS Office Suite
• Good computer literacy with fast and accurate keyboard skills

• RDO once a month
• Additional paid day’s leave on your birthday, even if it falls on the weekend!
• Ability to schedule leave every year over the Christmas period.
• Generous discounts on our extensive range of products
• Flare benefits program - salary packaging, discounts and premium perks
• Refer a friend and get rewarded with $$$ through our Employee Referral Program
• Opportunities to cross-train, enhance your skills and advance your career.
• Employee Assistance Program access

If you are ready for your next challenge in a supportive and fast-paced environment, apply now!

Eligible applications must have legal rights to work in Australia.

Agencies will only be engaged if required. Please do not contact us or send applicants to us unless requested by the Talent Acquisition Team.