Account Manager (VIC)

About Us
It’s our mission to bring people together by growing local food scenes. me&u is used by 6000+ bars, pubs, and restaurants to create memorable guest experiences and grow their brands. With 200 staff in five countries, and headquartered in Melbourne, Australia, me&u is the consolidation of two leading hospitality technology companies: Mr Yum and me&u, who merged in November 2023.

About the Role
We’re looking for an Account Manager to join our Growth team at me&u based in Brisbane. This role will see you out and about, travelling to venues, building strong relationships with partners, and helping them unlock growth with our platform. You’ll act as a trusted advisor - supporting venues with smooth onboarding, delivering strategies to boost performance, and ensuring they see ongoing value in me&u.
This is a role for someone who thrives on problem-solving, building partnerships, and making a real impact. Success means happy venues, engaged customers, and me&u becoming the preferred way to order and pay.

What You’ll Do

• Build and nurture long-term relationships with venue partners, becoming their go-to advisor.
• Serve as the key point of contact for your portfolio, managing day-to-day needs and bigger-picture strategies.
• Drive account growth by identifying upsell opportunities and delivering commercial initiatives.
• Lead business reviews with venues, helping them understand performance and uncover expansion opportunities.
• Spot venues at risk of churn and work with them to re-engage and resolve blockers.
• Collaborate across internal teams such as Sales, Onboarding, Product, and Support to deliver the best possible customer experience.
• Provide proactive training, insights, and guidance to venue staff to maximise product adoption.
• Keep CRM and reporting up to date with activity, insights, and feedback.

What You’ll Bring

• Experience in account management, customer success or a similar client-facing role.
• Strong communication and relationship-building skills with the ability to influence and consult.
• A commercial mindset with a knack for spotting growth and upsell opportunities.
• Ability to balance proactive initiatives with responsive problem-solving.
• Organised, adaptable, and comfortable working in a fast-paced environment.
• Hospitality or SaaS experience is a bonus (but not essential).

Why me&u?

• Work with impact and purpose. We’re helping the hospitality and entertainment industries to thrive, and me&u is at the forefront of this.
• Work with great people. Join a supportive, diverse, and inclusive team. You’ll have the freedom to experiment, learn, and have fun along the way.
• Work that challenges you. We’re growing quickly, which means endless opportunities to grow your career too.
• Work that works for you. Flexible, remote-friendly work with inclusive leave options, mental health days, and wellbeing support.

Diversity and Inclusion Commitment
We’re committed to growing and empowering an inclusive me&u community. That’s why we actively encourage applications from candidates of all backgrounds, experiences, and perspectives. If you require accessibility assistance at any stage of the process, please let us know.