Physical Health Hub - Medical Receptionist

ABOUT THE BENDIGO RAINBOW HUB

The Bendigo Rainbow Hub is a lived experience-led health and wellbeing service dedicated to supporting neurodivergent and LGBTIQA+ people across central Victoria and beyond. Our Physical Health Hub provides safe, affirming, and inclusive care to clients of all ages, identities, and backgrounds. We work alongside community to reduce stigma, improve access to mental health support, and build a Bendigo where every rainbow person can thrive.

ABOUT THE ROLE

As our Medical Receptionist, you'll be the warm and welcoming first point of contact for everyone who walks through our doors — clients, families, clinicians, and community members. This is more than an admin role: you set the tone for a safe, inclusive experience and play a vital part in making sure our clients feel respected from the moment they arrive.

You'll work closely with our clinical team and practice manager, with plenty of variety across the day and genuine scope to shape how reception runs.

KEY RESPONSIBILITIES

• Greet clients and visitors warmly and respectfully
• Manage phone, email, and in-person enquiries with discretion and care
• Schedule, confirm, and reschedule appointments
• Maintain accurate client records in BP Premier (Best Practice)
• Process Medicare, NDIS, and private billing
• Provide administrative support to clinicians
• Keep the clinic welcoming, tidy, and safe
• Triage urgent or distressed calls and escalate appropriately
• Maintain strict confidentiality at all times

ABOUT YOU

• Reception, administration, or customer service experience (mental health or healthcare setting an advantage)
• Genuine cultural competency and respect for LGBTIQA+ communities and intersectional identities
• Warm, calm, and professional communication — especially in sensitive situations
• Strong organisation skills and the ability to juggle competing priorities
• Confident with technology and quick to learn new systems
• Commitment to confidentiality and professional boundaries
• Current (or willingness to obtain) Working with Children Check and National Police Check

DESIRABLE

• Mental Health First Aid certification
• Lived experience as part of the neurodivergent and/or LGBTIQA+ communities
• Experience with Best Practice / BP Premier
• Familiarity with Medicare and NDIS billing for general practice and allied health clinicians

WHAT WE OFFER

• Meaningful work in an organisation making a real difference
• Inclusive, supportive team culture where you can bring your whole self to work
• Professional development and training opportunities
• Flexible working days

NEXT STEPS

Please click the 'Apply Now' button below to submit your application.

The Bendigo Rainbow Hub strongly encourages applications from LGBTIQA+ people, Aboriginal and Torres Strait Islander people, people with disability, and people with lived experience of mental health challenges. We are committed to building a team that reflects the community we serve.

For a confidential conversation or position description, contact Michael Brew or Sue Burmeister at (03) 5449 7610 or [email protected] using the subject line: Physical Health Hub - Medical Receptionist enquiry via EthicalJobs.